We are the page and the record
A shop's page shows its items, prices and open dates. You send a request, the shop approves it, and everything you both agreed is written down where you can both read it.
We never hold your money
You pay the shop directly, by the method it accepts. We show you what the shop asked for and record when you said you sent it and when the shop said it arrived. Money never passes through RentStand. No fee from RentStand.
We do not inspect items or verify a shop
The shop is responsible for what it rents out, its condition, and any licence, permit or insurance it needs. If something matters to you, ask the shop before you book.
If something goes wrong, tell us
Every booking page and every booking email we send renters has a link to report a problem with the shop, and you can always use the report page. A person reads every report. Where a report is credible, we suspend the shop within one business day: new requests stop, its payment instructions come down from every booking page, reminders to pay stop, and the shop can no longer send messages.
Two reports from two different bookings take the payment instructions down on their own, before anyone at RentStand has read them.
What we can and cannot do after that
We can suspend a shop, keep the record, and give you a copy of everything you both agreed. We cannot return money we never held. For a payment that went wrong, your bank's fraud line is the first call. For a dispute over an item or a deposit, the record is yours to use, and small claims court is the route if you cannot settle it between you.
When we answer
We reply within one business day, Monday to Friday, at support@rentstand.co. We are a small company and you will get a person.
Your data
What you type into a request goes to the shop you booked with and to nobody else. Our privacy policy says exactly what we keep and for how long.